Disclaimer: This post is entirely my own opinion. It is based purely on one incident at my local store, and should not be taken against other stores or corporations. If you have an issue with this post, please contact myself by leaving a comment at the end of this post.
It is a hot topic in our household of which is the better hardware store: Bunnings or Mitre10. I personally prefer Bunnings, as it has a larger range, is better priced, and 9 times out of 10 caters to my needs. The husband prefers our local Mitre10. There is knowledgeable staff, they are willing to order things in, and it is around the corner from home. Oh, and he likes that you can just drive in, and drive out. There is no boom gate and border security once leaving the timber section.
So, if Bunnings and Mitre10 were to have a child, it would be the perfect hardware store for us. Unfortunately, I cant see that happening any time soon.
Because Bunnings is a good hour away from home, and given that during a day which we are renovating we can go to the hardware store up to 10 times, we get majority of things at our local Mitre10.
When we renovated our bathroom the lovely staff at Mitre10 told us there was no difference between a Hume door and a Corinthian door, and that they were the exact same profile. It is a standard 4 panel door, which is very common, so I took this as gospel. This suited us, as we brought a Corinthian door for the office, but couldn't be bothered driving an hour to go and get another one for the bathroom. So we brought the Hume door.
BIG MISTAKE! It turns out that there is a slight difference between the two companies doors. The inner panel is a differnent shape. It took me a week to work it out, but I worked it out, and it pissed me off every day since 2006. (Mark 1 against Mitre10)
Luckily, as the husband didn't see the issue with having two slightly different doors, he had installed both upside down, and they had to be turned around when the kitchen was renovated. Which meant we had to order a new Corinthain door, as the Hume door had been sanded to fit in the old door frame, and looks silly in the new door frame. Awesome-sauce!
So we went to Mitre10, and were once again told they were the same. I pointed out to the man who told us this that he was infact incorrect, and there was a slight difference. His reply "oh, so you noticed that then. Best we order you a door". No 'sorry, I didnt realise' or anything. He knew all along they were different but was being lazy and selling me a door they had instock rather than order me a door! (Mark 2 against Mitre10).
I point out to the man that it would just be easier to go to Bunnings and get the door. He argues that it is fine for him to order it. I still say no. He pushes the issue and I give in. He tells me it will be a week to come in, and they will call us.
That was the first weekend in December. Three weeks have passed, so today I went to see them. I am told it won't be here until February at the earliest! (Mark 3 against Mitre10). I ask to cancel the order, as I could have picked one up in the 5 times that I have been to Bunnings since I ordered the door. No can do, once ordered it can't be cancelled (Mark 4 against Mitre10).
It is at this point I am starting to see a tinge of red. A very slight tinge, but I am cranky none the less.
And then, the woman who was standing besides the man who was serving me, who is known as being the most useless shop assistant, to the point where we hide from her and refuse to be served by her, tells me it is taking so long because Corinthian are custom making our door! (Mark 5 million against Mitre10). It is a standard 4 panel door. It is an off the shelf item, found in most new houses, that is so common that it might as well be sold at Woolies! They. Are. Not. Custom. Making. My. Door!
It is at this point I see a red flag waving, and tell this woman that it is a standard door, and that if she isn't in the know about our particular door, then to please refrain from commenting, as it was advise like hers (ie incorrect) that got us into this mess in the first place!
So, from now until we next renovate I am refusing to go to my local Mitre10. I don't care if I have to drive an hour each way for a packet of screws, I will either drive or go with out. But I will not be going back to Mitre10 in my town for some time! Bunnings wins!
So here is my renovating advise for today. Never trust what a store person tells you without checking the information yourself. Double check it. Triple check it if you must. And learn from my mistakes, if you think something is going to go screwey, go elsewhere!